Community Guidelines

MyMacroGo was built to take the stress out of nutrition. We're a community of real people trying to make better choices in the real world. To keep this space safe, accurate and useful for everyone, we've set out these guidelines.

By downloading the app or using our website, you agree to follow these rules. We don't like banning people, but we will protect our community and our data without hesitation.

Respect & safety

We have a zero tolerance policy on abuse. We're here to support each other, not tear each other down. You must not:

• Harass or bully: intimidate, stalk or target abuse at any user or staff member.
• Use hate speech: attack or demean a group based on race, ethnicity, religion, disability, gender, age or sexual orientation.
• Dox others: share anyone's private information without their explicit consent.
• Impersonate: pretend to be a MyMacroGo employee, moderator or another user.

Data integrity & accuracy

Our platform relies on trusted, verified data. Corrupting it hurts every user who depends on us. You must not:

• Upload fake data: deliberately add incorrect calorie counts, fake labels or misleading menu photos.
• Spam: upload duplicate menus, irrelevant photos or promotion for other businesses.
• Manipulate the system: reverse-engineer our AI, scrape our database, or use bots to inflate points or rewards.
• Troll: post nonsense designed to disrupt the app.

Health & wellbeing

MyMacroGo is a tool for tracking nutrition, not a medical device. We take our users' mental and physical health seriously. You must not:

• Promote eating disorders: no content that promotes, glamorises or encourages eating disorders ("pro-ana" or "pro-mia" content).
• Encourage self-harm: anything encouraging suicide or self-harm will be removed immediately, and reported to the authorities where necessary.
• Give medical advice: don't diagnose, or tell users to ignore professional medical treatment.
• Promote dangerous products: no weight-loss pills, unverified supplements or "miracle cures."

Content standards

When you use the Menu Scanner or upload a photo, you're contributing to the community. Keep it clean. We don't allow:

• Nudity or sexual content. This is a nutrition app, so keep photos focused on food and menus.
• Violence: graphic or gratuitous content.
• Illegal acts: photos depicting drug use, illegal activity or goods.
• Copyrighted material: don't upload photos you don't own or have the right to share.

Enforcement

We use a mix of AI moderation and human review. If you break the rules, we may:

• Remove content: delete the offending photo, comment or data entry.
• Warn you: by email or in-app notification.
• Suspend your account: lock it for a period, for example 7 days.
• Ban permanently: for serious or repeated violations, your account is deleted and you're barred from making a new one.

We reserve the right to ban any user at our discretion if we believe their behaviour harms the MyMacroGo community or brand.

How to report a violation

If you see a menu item, photo or behaviour that breaks these guidelines, help us keep the platform safe.

• In-app: tap the "Report" flag icon on any menu item or profile.
• Email: contact our safety team at support@mymacrogo.com.

We review all reports within 24 hours.

Content in our community features (including menu uploads and photos) is provided by third-party users. MyMacroGo is not responsible for that content and does not verify or endorse it unless stated. You are solely responsible for your use of these features and anything you post. We reserve the right to enforce, or not enforce, these guidelines at our sole discretion, and they create no contractual obligation for us to act in any particular way. MyMacroGo disclaims all liability for content posted in any community feature and for disputes between users. MyMacroGo Ltd. Registered in England & Wales.